Last Updated: July 14, 2026
Flow Social ROI Guarantee Policy

For purposes of this Guarantee, Positive ROI means that the total Gross Commission Income (GCI) directly attributable to Flow Social-generated leads exceeds the combined total of:

Management fees paid to Flow Social; and

Advertising spend incurred during the agreement.

Only transactions generated from Flow Social marketing campaigns will be considered.

Eligible Agreements

This Guarantee applies only to Clients enrolled in either a 6-month or 12-month Flow Social marketing agreement.

Eligibility Requirements

To remain eligible, the Client must:

Complete onboarding.

Maintain a minimum advertising budget of $1,500 CAD per month.

Keep campaigns active unless instructed otherwise by Flow Social.

Make first contact with every booked appointment within one (1) hour by phone, SMS, or email.

Maintain proof of first contact through the CRM or another verifiable communication record.

Attempt to contact every no-show at least three (3) times within 48 hours.

Update no-show opportunities in the CRM within 48 hours.

Keep all CRM opportunities updated within 24 hours of any status change.

Attend every scheduled bi-weekly performance meeting. Failure to attend without 1 hour notice voids this Guarantee.

Cooperate with campaign recommendations, creative requests, and optimization strategies.

Report all closed transactions generated from Flow Social leads.

Evaluation Period

The Guarantee is evaluated at the conclusion of the Client's 6-month or 12-month agreement.

Guarantee Credit

If Positive ROI has not been achieved and all eligibility requirements have been satisfied, Flow Social will continue providing management services without charging additional management fees.

Flow Social may also invest a Guarantee Credit toward advertising spend and creative production.

Guarantee Credit equals the portion of management fees remaining after deducting payment processing fees, third-party production costs, taxes (where applicable), and other direct fulfillment costs incurred by Flow Social.

Flow Social has sole discretion regarding how Guarantee Credit is allocated between advertising and creative production.

The Guarantee ends once the available Guarantee Credit has been fully utilized.

Transactions After the Guarantee Begins

If the Client closes one or more transactions generated from Flow Social leads within twelve (12) months after the Guarantee Period begins, the Client agrees to reimburse Flow Social for all Guarantee Credit invested on the Client's behalf.

Upon reimbursement, Flow Social will additionally provide:

One (1) month of management services at no additional management fee; and

One (1) professional video shoot (up to 10 edited videos).

Exclusions

This Guarantee is void if:

Advertising budgets fall below $1,500/month.

Campaigns are paused by the Client.

Leads are not contacted according to this policy.

CRM records are inaccurate or incomplete.

Flow Social is denied access to required systems.

Another marketing provider interferes with Flow Social campaigns.

The Client withholds transaction information or provides inaccurate reporting.

Advertising accounts become restricted because of Client actions.

The Client refuses recommended campaign optimizations.

Legal, brokerage, platform, or regulatory restrictions prevent campaign execution.

Fraud, abuse, or intentional manipulation of campaign reporting occurs.

Flow Social reserves the sole right to determine eligibility using CRM records, advertising platform data, communication logs, and campaign documentation.

No Refunds

This is a service guarantee only.

Management fees are final and non-refundable.

The sole remedy available under this Guarantee is the continued provision of services described in this policy.

Chargebacks

The Client agrees that this Guarantee replaces any claim for a refund.

The Client agrees not to initiate a chargeback or payment dispute relating to management fees before completing the dispute resolution process contained in the Service Agreement.

Entire Policy

Flow Social reserves the right to interpret and administer this Guarantee in accordance with this Policy and the signed Service Agreement.